We have a 7 day refund policy, which means you have 7 days after receiving your item to request a refund.

To be eligible for a refund, your item must be in the same condition that you received it,  unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a refund, you can contact us at request a refund Please note that refunds/returns will need to be sent to the following address:
ShapeX Tools Pty Ltd
Unit 24,
18 Pippabilly Place
Upper Coomera  Qld 4209

If your return/refund request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return/refund will not be accepted.

A 20% restocking fee will be deducted from the refund amount.

Please don’t hesitate to contact us for any return/refund questions you have at mailto:sharon@shapex.com.au

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like Laser Tubes, materials and custom products (such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns/refunds on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 14 business days minus the 20% Restocking Fee. Please remember, it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at mailto:sharon@shapex.com.au or phone us on 1300907310